Frequently Asked Questions

KHI Solutions is your employer of record. Although you perform work for a client organization, your employment relationship is with KHI Solutions.

Contact KHI Solutions for questions about pay, benefits, employment documents, leave, accommodations, or other employment matters. Questions about your daily responsibilities and work schedule should generally be directed to your assignment supervisor.

Your W-2 will be available through ADP Workforce Now. Keep your mailing address and personal contact information current in ADP so you receive tax document notifications and any mailed documents.

Access ADP Workforce Now.

Use ADP Workforce Now to review or update your mailing address, direct deposit information, tax withholding elections, and other available personal information.

Contact KHI Solutions if you are unable to make the needed change through ADP.

Contact KHI Solutions as soon as possible if you notice an issue with your time, pay, expenses, benefits, or employment information.

Use the Contact Us page and provide enough information for our team to review the issue and explain the next steps.

KHI Solutions uses ADP Employment Verification, powered by The Work Number® from Equifax, for employment and income verification requests.

Direct lenders, property managers, government agencies, and other authorized verifiers to The Work Number. Visit the Employment Verification page for instructions.

When your assignment ends, KHI Solutions will provide information about your employment status and any next steps that apply.

Final pay and benefit information will be provided in accordance with applicable requirements. Another assignment is not guaranteed, but you may be contacted if a suitable opportunity becomes available.

KHI Solutions is a for-profit employer and does not qualify as a public service employer under the Public Service Loan Forgiveness program.

Although you may work on assignment with a government agency or nonprofit organization, you are employed by KHI Solutions. PSLF eligibility is generally based on your direct employer—not the organization where you perform your assignment.

Timekeeping systems and submission deadlines may vary by assignment. Use the system and follow the instructions provided during onboarding.

Review your hours carefully before submitting your timecard. Contact KHI Solutions promptly if you need help submitting or correcting your time.

KHI Solutions employees are paid weekly, with regular paydays on Friday.

Pay may be issued by direct deposit, pay card, or mailed paper check. Pay statements are available through ADP Workforce Now.

Learn more about Payroll & Timekeeping.

Federal income tax withholding is based on your taxable wages and the information provided on your Form W-4. Depending on those factors, little or no federal income tax may be withheld from a paycheck.

You can review or update your Form W-4 through ADP Workforce Now. For help estimating your withholding, use the IRS Tax Withholding Estimator or consult a tax professional.

Time and expense submissions follow the review and approval processes established for your assignment. The person or team responsible for reviewing your time may differ from the one responsible for reviewing expenses.

Follow the instructions provided during onboarding and contact KHI Solutions if you are unsure which process applies.

Approved business expenses must be submitted separately from time entry using the instructions provided for your assignment. Include all required receipts and supporting documentation.

Processing times may vary, and missing or incomplete information may delay reimbursement.

Pay during jury service depends on your work location, employment classification, and applicable law. KHI Solutions provides jury-duty pay when required by law. Otherwise, time away for jury service may be unpaid.

Notify your assignment supervisor and KHI Solutions as soon as possible and provide a copy of your jury summons so your absence can be documented.

KHI Solutions offers benefit options to eligible employees. Eligibility and available coverage may vary based on assignment, hours worked, work location, and applicable plan requirements.

Employees who become eligible will receive enrollment information explaining their available options and enrollment deadline.

Benefit elections generally may be changed during annual open enrollment or following a qualifying life event, such as marriage, birth or adoption of a child, or loss of other coverage.

Changes must be requested within the applicable deadline and may require supporting documentation. Contact KHI Solutions promptly after a qualifying event for instructions.

Contact KHI Solutions as soon as possible. Leave eligibility and documentation requirements vary based on your circumstances, work location, and applicable law.